Powerystems guide to what is a Distribution Network Operator?

September 26, 2019

Powersystems has produced a  short guide to electricity distribution companies and what they do in the UK. DNO: stands for Distribution Network Operators.

This guide is intended to provide general guidance only. It is not intended to give you advice on your personal financial circumstances. You should seek independent professional advice if you’re unsure about anything mentioned in this guide or what choices to make.

A Distribution Network Operator is a company licensed to distribute electricity in the UK. These companies own and operate the system of cables and towers that bring electricity from the national transmission network to our homes and businesses.

Unlike the widely known  big six energy companies (The ‘Big Six’ is a term widely used to describe the biggest UK energy companies. These days, the Big 6 energy companies are commonly identified as incorporating British Gas, EDF Energy, EON, Npower, Scottish Power and SSE) these companies sell electricity to consumers, many of the leading distribution companies are largely unknown to the public. In this guide we’ll look at what they do and who they are.

What is a Distribution Network Operator (DNO)?

Although most people in the UK are familiar with the energy company they buy their electricity from, they actually rely on four types of companies to keep the lights on. These companies make up the UK power network:

  • Generation: power plant ownership and operation
  • Transmission: operate high voltage transmission networks
  • Distribution: operate local distribution via towers, cables and meters
  • Suppliers: electricity sellers like the Big Six and OVO and Octopus energy

The company that is responsible for the distribution of electricity from the national transmission grid to your home or business is the Distribution Network Operator, or DNO. These are the people you should call if there is a power cut as they are responsible for the network of towers, transformers, poles, cables and meters that deliver power to your home. If you are experiencing a power cut call 105, this is free from most landline and mobile numbers and will put you straight through to your District Network Operator.

DNO regions and operators

In Great Britain there are 14 different district networks or DNO regions. However, because these 14 regions are managed by just six operators, it is relatively simple to work out who yours is.

The map below from the Energy Networks Association provides a good visual idea of where they operate. If you are looking to work out who your DNO is then check the map; contact details follow in the table below.

Who is my Distribution Network Operator?

The map above should give you a good idea as to who your Distribution Network Operator is. If you’d like to contact them check out the details below from the ENA:

UK Distribution Network Operators
Area (code) Company Emergency No. Website Twitter account
North Scotland (17) SSE Power Distribution 0800 300 999 @southernelecPD
Central and Southern Scotland (18) SP Energy Networks 0800 092 9290 @SPEnergyNetwork
North East England (15) Northern Powergrid 0800 668 877 @Northpowergrid
North West England (16) Electricity North West 0800 195 4141 @ElectricityNW
Yorkshire (23) Northern Powergrid 0800 375 675 @Northpowergrid
Merseyside, Cheshire, North Wales and North Shropshire (13) SP Energy Networks 0800 001 5400 @SPEnergyNetwork
East Midlands, West Midlands, South Wales & South West England (11, 14, 21, 22) Western Power Distribution 0800 6783 105 @wpduk
Eastern England (10) UK Power Networks 0800 783 8838 @UKPowerNetworks
Southern England (20) SSE Power Distribution 0800 072 7282 @southernelecPD
London (12) UK Power Networks 0800 028 0247 @UKPowerNetworks
South East England (19) UK Power Networks 0800 783 8866 @UKPowerNetworks
Northern Ireland Northern Ireland Electricity 0345 764 3643 @NIElectricity

Distribution Network Operator solar connection

Whenever you connect a form of electricity generation to the grid, you need to inform your local Distribution Network Operator (DNO). In general this is not a big issue, but you should be aware that your responsibilities are different depending on the size of the system you are looking at. Any installer registered with the Microgeneration Certification Scheme should be well aware of these details, but it’s worth being clear yourself:

Smaller systems: If you are connecting a small system (up to 16A per phase or 3.7 kW), then your installer just needs to inform the DNO within 28 days of the system’s commissioning. Such small systems are unlikely to result in load issues for the local grid, so the regulation is relatively simple. 

Larger systems: For bigger systems your installer will need to get permission from the DNO in order to connect to the grid. In many cases this will require a network study (which you may be charged for) to ensure that the local grid network is adequate for the power your system will produce. If the grid needs additional work to cope with the energy from your system, the DNO is required to provide you with a quote for the work within 45 days.

Notes to Editors:

Contact Information:

Powersystems are powering the transition to a carbon free future

As a high voltage specialist electrical engineering company with over 45 years (1977-2022) experience Powersystems have grown by reputation to become a trusted force in the design, installation and commissioning of electrical infrastructure across the UK.

Celebrating 25 years as the first Lloyds National Electricity Registration Scheme ‘s accredited Independent Connection Provider (ICP), Powersystems are capable of delivering contestable grid connections at voltages up to 132 kV.

Since 2000, Powersystems have connected over 6 Gigawatts of renewable energy generation to the UK electricity grid, along with decarbonisation technology which includes; wind energy projects, solar, anaerobic digestion, hydroelectric, electrical vehicle infrastructure, short term operating reserve STOR, combined heat and power (CHP), Grid stability projects like rotating stabilisers,  and battery energy storage systems (BESS) as well as commercial industrial private wire networks.

Working with partners, delivering sustainable power solutions, proudly the Powersystems high voltage specialist team have connected 27% of all U.K. onshore wind farm

At the core of the operation is a commitment to the highest values of health and safety, welfare, quality and the environment. Powersystems Integrated management systems are ISO accredited and their approach under their health and safety ‘Priority No.1’ brand is to aim for the best industry practice in all.

Powersystems UK Ltd. is an Employee-Owned Business and as such has a keen interest in the well-being of all its employees. They encourage and empower you to be imaginative, share great ideas and be involved in the success of the business.

Speak to Powersystems today

You can contact us as follows